Leadership and Management
The extent to which the service provider has governance arrangements in place to support the smooth operation of the service and ensures there is a sound basis for providing high quality care and support for individuals using the service in order to enable them to achieve their personal outcomes.
The extent to which the service is provided in accordance with the statement of purpose.
- N/A
The extent to which arrangements are in place for the effective oversight of the service, through ongoing quality assurance processes that review standards of care and compliance with regulations and that information and views obtained are used for the continued development and improvement of the service.
The extent to which the service provider has oversight of financial arrangements and investment in the service so that it is financially sustainable and supports people to be safe and achieve their personal outcomes
- N/A
The extent to which the service provider operates a culture of openness, honesty and candour at all levels and ensures potential conflicts of interests are managed in an open way.
- N/A
The extent to which individuals have access to information about the service to enable them to have a clear understanding of service provision and records relating to how the service is delivered are accurate, accessible and available to people 40-42 PG720-E Inspection framework for care home services etc 06/2019 7 and their representative.
The extent to which individuals are supported by a service that provides appropriate numbers of staff who are suitably fit and have the knowledge, competency, skills and qualifications to provide the levels of care and support required to enable the individual to achieve their personal outcomes.
The extent to which people working at the service are supported to raise concerns about the service through whistleblowing procedures.
The extent to which Individuals are supported to manage their money.
- N/A
The extent to which relevant regulatory bodies and statutory agencies are notified where there are concerns and significant events affecting individuals.
- N/A
The extent to which the service promotes an accessible complaints policy and procedure and demonstrates learning from complaints to improve the service.
The extent to which travel time and care time are delineated and care workers are offered a choice of contractual arrangements (domiciliary support services only).
- N/A