Be included

3.11

I know who provides my care and support on a day to day basis and what they are expected to do. If possible, I can have a say on who provides my care and support.

3.12

I can understand the people who support and care for me when they communicate with me.

3.13

I am treated as an individual by people who respect my needs, choices and wishes, and anyone making a decision about my future care and support knows me.