Theme 5

5.1

The residential service performs its functions as outlined in relevant legislation, regulations, national policies and standards to protect each resident and promote their welfare.

5.2

The residential service has effective leadership, governance and management arrangements in place and clear lines of accountability.

5.3

The residential service has a publicly available statement of purpose that accurately and clearly describes the services provided.

5.4

The quality of care and experience of residents are monitored, reviewed and improved on an ongoing basis.