Theme 1
Person-centred Care and Support
The rights and diversity of each resident are respected and safeguarded.
Each resident has a right to exercise choice and to have their needs and preferences taken into account in the planning, design and delivery of services.
Each resident develops and maintains personal relationships and links with the community in accordance with their wishes.
Each resident has access to information, provided in a format appropriate to their communication needs and preferences.
Each resident, where appropriate, is facilitated to make informed decisions, has access to an advocate and their consent is obtained in accordance with legislation and current evidence-based guidelines
Each resident’s complaints and concerns are listened to and acted upon in a timely, supportive and effective manner.